Delivery & Returns

Order Processing / Despatch Times:

Orders are completed and despatched within 1-3 working days from receipt of your order, unless otherwise stated in the Product Description. If for any reason an item of your order is out of stock, then we will offer an alternative for you or issue a refund accordingly. These despatch times may be extended during the Christmas period, and will be updated accordingly.

We are only able to despatch orders to the UK.

Delivery: 

All orders are being despatched via Royal Mail Tracked 48. However, if you would like to upgrade to a faster delivery, please select Royal Mail Tracked 24 at checkout.

FREE SHIPPING: All orders over the value of £45 qualify for FREE SHIPPING.  Depending on the weight of your order, these will either be despatched via Royal Mail Tracked 24, Royal Mail Tracked 48, UPS or DPD.

Returns and Refunds

Should you have a problem with your order please contact us and we will do our best to help.

Regrettably personalised items are non refundable.

Cancellations

In the event that you change your mind after placing an order, please contact us as quickly as possible and we will try to cancel your order. However, you may be liable for the full cost of your order if production of a personalised item has begun.