Terms & Conditions
Terms & Conditions
My Posh Paws® is a UK based business. All goods are dispatched from the United Kingdom. We only despatch to addresses in the UK. We do NOT dispatch outside the UK.
Making a Purchase
Making a purchase could not be easier. Simply browse our store and add any items that you wish to buy into your shopping basket. After you have finished your selection, choose how you would like to pay and complete the payment process.
We reserve the right not to process any incomplete or incorrect orders. We reserve the right to refuse any orders that we deem are in breach of copyright or are unsuitable for sale to the general public.
The images of the products shown on the website are for guidance only, the shade may vary when your product is delivered. We reserve the right to change the Font used in the personalisation, as neccessary should the Font shown become unavailable.
Payment and Security
We accept online orders with payment by credit or debit card via a secure online payment system. Your card details are entered via their secure PCI DSS compliant server. My Posh Paws® do not take, process or store any debit or credit card details. Customers may also choose to pay via their PayPal account, if they prefer. We do not accept cheques or postal orders.
We are 3D Secure for debit and credit card payments. 3D Secure is a scheme implemented by the banks and card schemes as a method of attempting to reduce card fraud. It is effectively a system similar to Chip and Pin, but for internet transactions. It requires the cardholder to enrol and select a password for each card they use for internet purchases. When the customer has submitted their payment details they will be redirected to their card issuing bank and asked to enter certain details to authenticate themselves as the cardholder. The scheme reduces online card fraud and makes online shopping safer for you, the customer. If a site does not offer 3D Secure, ask them why. My Posh Paws® consider it a vital step in combating card fraud and making online shopping safer for everyone.
Shipping and Handling
Delivery is only within the UK. Our postage and packing costs are dependent on the items in your order and your delivery location. Please note that parts of your order may be dispatched separately. This will be at no extra cost to you, the customer.
P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.
At checkout, please enter the delivery address and postcode carefully and check it before proceeding. My Posh Paws® will not be held responsible for errors or omissions in the delivery address or for goods that do not arrive due to an incorrect or incomplete delivery address.
The standard dispatch time for personalised orders is 3-4 working days but dispatch times may vary at busy times, for example Christmas.
Customs and Duty
The customer is responsible for the importation of products into their country and must obey the regulations set by that country. Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customers' responsibility.
Returns and Exchanges
Should you have a problem with your order please contact us and we will do our best to help. Regrettably personalised items are non refundable Faulty goods will be exchanged or refunded in full.
In the event of cancellation of your order, you may be liable for the full cost of your order if production has begun
Non-receipt of Goods
Before contacting us, please check the dispatch time of your item and also allow for delivery time. If that time has passed, please let us know that you have not received your goods.
The first thing we will ask is for a confirmation of the delivery address. We will also ask you to please check at your local post/sorting office, in case your parcel is being held there.
If enough time has passed and the above checks have been completed, the parcel may be classed as lost. Please note that an order can only be classed as lost by Royal Mail if at least 15 working days or more have passed since the item was due to be delivered to a UK address). Refunds or replacements will not be processed until that time has passed, unless otherwise agreed.